SocialRUSH Refund Policy
Clear guidance on refunds and order issues
Understand when a refund or wallet adjustment may apply and what to do if an order or payment needs review.
Quick policy summary
A clear starting point for eligibility
May be eligible for review
- A campaign that has not started may be considered for cancellation or wallet credit at SocialRUSH's discretion.
- A verified duplicate charge, failed credit, or confirmed technical payment error can be investigated.
- If a service becomes unavailable, the undelivered portion may be cancelled and an appropriate wallet credit issued.
Usually not eligible
- Processing, partial, or completed delivery is generally not refundable for the delivered portion.
- A campaign sent to an incorrect but valid public link may be non-refundable once processing begins.
- Refill support is not a cash refund and only applies where the service states eligibility.
What to do next
Start with the issue you see
Wallet adjustment
When an eligible order is cancelled or an approved adjustment is made, the amount may be credited to your SocialRUSH wallet. Wallet credits appear in account transactions.
UI Preview
Payment-provider refund
Verified duplicate charges, failed credits, or technical payment errors are investigated. Where appropriate, an approved amount may be credited to the wallet or returned to the original payment method.
Payment-provider processing is outside SocialRUSH control. A payment refund is not automatic or guaranteed; it follows review and applicable payment processing.
Submitted the wrong link?
Check service, quantity, and public destination link before checkout. A campaign sent to an incorrect but valid link may be non-refundable once processing begins. Contact support with the order ID if review is needed.
Refill and refund are different
Refill support only applies to eligible services for the period displayed at checkout. It is not automatically a refund, and it does not apply to every service.
Requesting a review
Include your order ID, relevant public link, payment reference when relevant, and a short description. Never send passwords, OTPs, or recovery codes.
Contact SupportIllustrative policy examples
Examples are not guarantees
Illustrative Policy Example
Cancelled order
An order cancelled before delivery may be reviewed for a wallet adjustment under the policy.
Illustrative Policy Example
Completed order
Completed delivery may not qualify for a refund, especially for the delivered portion.
Illustrative Policy Example
Wrong link
Support review may be needed; the outcome depends on the order status and whether processing began.
Common questions
Refund and payment FAQ
For an account-specific answer, open a support request with the details needed for review.
How do SocialRUSH refunds work?+
Eligibility depends on payment verification, campaign status, delivery already completed, refill terms, and the circumstances of the request. Contact support for review of a specific order.
Are refunds sent to my wallet?+
Approved wallet credits appear in account transactions. Eligible cancelled orders may receive a wallet credit; the outcome depends on policy review and the order state.
Can I get a refund for a completed order?+
Processing, partial, and completed campaigns are generally not refundable for the delivered portion. If a service becomes unavailable, the remaining portion may be reviewed.
What if I submitted the wrong link?+
Review service, quantity, and public destination link before checkout. An order sent to an incorrect but valid link may be non-refundable once processing starts.
What if payment failed but money was deducted?+
Keep the payment reference and check Billing or Wallet. Verified duplicate charges, failed credits, and confirmed technical payment errors can be investigated by support.
Is refill the same as a refund?+
No. Eligible services may have refill support for the period displayed at checkout. Refill support is not a cash refund.
Published policy
Full refund guidelines
The complete policy remains available below for reference.
Policy overview
This policy applies to SocialRUSH wallet payments and social media growth campaign orders. Eligibility depends on payment status, campaign status, delivery already completed, refill terms, and the circumstances of the request.
Wallet funding and payment errors
Verified duplicate charges, failed credits, or confirmed technical payment errors will be investigated. Where appropriate, an approved amount may be credited to the SocialRUSH wallet or returned to the original payment method.
Campaigns not yet started
A campaign that has not begun processing may be eligible for cancellation or wallet credit at our discretion. Processing can begin quickly, so cancellation cannot be guaranteed after an order is confirmed.
Processing or completed campaigns
Orders that are processing, partially delivered, or completed are generally not refundable for the delivered portion. If a service becomes unavailable, SocialRUSH may cancel the remaining portion and issue an appropriate wallet credit.
Refill-backed services
Eligible services may include refill support for the period displayed at checkout. Refill support is not a cash refund and applies only when the order meets the stated eligibility requirements.
Incorrect links and customer errors
Customers must review the selected service, quantity, and public destination link before checkout. Campaigns sent to an incorrect but valid link may be non-refundable once processing begins.
How to request review
Open a support ticket or email support@getsocialrush.com with the account email, payment or order ID, reason, and relevant evidence. Prompt requests are easier to investigate.
Approved refunds
Approved payment refunds are normally returned to the original payment method. Bank and payment-provider processing times are outside SocialRUSH control. Approved wallet credits appear in account transactions.
Disputes
Please contact support before initiating a payment dispute so we can investigate. Fraudulent or abusive disputes may result in account restrictions and submission of relevant transaction and delivery records to the payment provider.