Refund Policy

This policy applies to SocialRUSH wallet payments and social media growth campaign orders. Eligibility depends on payment status, campaign status, delivery already completed, refill terms, and the circumstances of the request.

Verified duplicate charges, failed credits, or confirmed technical payment errors will be investigated. Where appropriate, an approved amount may be credited to the SocialRUSH wallet or returned to the original payment method.

A campaign that has not begun processing may be eligible for cancellation or wallet credit at our discretion. Processing can begin quickly, so cancellation cannot be guaranteed after an order is confirmed.

Orders that are processing, partially delivered, or completed are generally not refundable for the delivered portion. If a service becomes unavailable, SocialRUSH may cancel the remaining portion and issue an appropriate wallet credit.

Eligible services may include refill support for the period displayed at checkout. Refill support is not a cash refund and applies only when the order meets the stated eligibility requirements.

Customers must review the selected service, quantity, and public destination link before checkout. Campaigns sent to an incorrect but valid link may be non-refundable once processing begins.

Open a support ticket or email support@socialrush.in with the account email, payment or order ID, reason, and relevant evidence. Prompt requests are easier to investigate.

Approved payment refunds are normally returned to the original payment method. Bank and payment-provider processing times are outside SocialRUSH control. Approved wallet credits appear in account transactions.

Please contact support before initiating a payment dispute so we can investigate. Fraudulent or abusive disputes may result in account restrictions and submission of relevant transaction and delivery records to the payment provider.